SMS Messaging Consent Policy
How SparkGive collects and manages consent for SMS communications
SparkGive is committed to respecting your privacy and ensuring that all SMS communications are sent only with proper consent. This policy explains how we collect consent, what types of messages you may receive, and how you can opt out at any time.
This document serves as our official record of consent collection practices as required by telecommunications providers and regulatory bodies, including the Telephone Consumer Protection Act (TCPA).
SparkGive only sends SMS messages to users who provide explicit consent through one of the following methods:
Explicit Opt-In Methods:
- User texting the toll-free number (user-initiated)
- Unchecked checkbox on the donation or registration form
- User preference toggle in profile settings
Consent is not required to donate or use SparkGive services.
Sample Opt-In Language:
"By checking this box, I agree to receive occasional text messages from [Church Name] via SparkGive related to donations, prayer requests, and church communications. Message and data rates may apply. Reply STOP to cancel. This is optional and not required to donate."
Users who provide consent may receive the following types of SMS messages:
- Donation confirmations: Receipts and acknowledgments of donations
- Prayer request updates: Status changes to submitted prayer requests
- Church announcements: Important updates from your church
- System notifications: Account security and service updates
Public Opt-In CTA:
"To donate by SMS, text $25 to (888) 123-4567."
This opt-in method is considered valid consent for a one-time reply.
SparkGive maintains comprehensive records of user consent, including:
- Timestamp of when consent was provided
- The specific source through which consent was collected
- IP address and device information (where applicable)
- Current consent status
Technical Implementation:
Consent is stored in our secure database with the following attributes:
| Field | Description |
|---|---|
| sms_consent | Boolean flag indicating active consent status |
| sms_consent_date | ISO timestamp of when consent was last updated |
| sms_consent_source | String identifying the consent collection method |
| sms_consent_ip | IP address from which consent was provided (when available) |
Users can opt out of SMS communications at any time through multiple channels:
- Reply with STOP: Users can reply with "STOP" to any SMS message to immediately opt out of all SMS communications
- Account settings: Users can update their communication preferences in their account settings
- Contact support: Users can contact customer support to request removal from SMS communications
Opt-Out Confirmation:
"You have successfully opted out of SMS messages from [Church Name] via SparkGive. You will no longer receive text messages. Reply START to re-subscribe."
SparkGive complies with all applicable laws and regulations regarding SMS communications, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.
If you have any questions about our SMS consent practices or need assistance managing your communication preferences, please contact us at:
SparkGive Support
Email: support@sparkgive.com
Phone: (539) 777-0071
Address: 8214 E 111th Pl S, Bixby OK 74008