Privacy Policy

Introduction

SparkGive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our text-to-give donation platform, website, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Donation information (donation amounts, frequency, designated funds)
• Payment method references (we do not store credit card details or bank account information)
• Authentication information (password, security questions)
• Church or organization affiliation
• Communication preferences
• SMS messaging history and interactions

SMS and Text Message Data

As a text-to-give platform, we collect and process SMS messages that you send to our service. This includes:

• The content of your text messages
• Your phone number
• Date and time of messages
• Donation instructions and amounts
• Opt-in and opt-out requests

Automatically Collected Information

When you access our Service, we may automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed)
• Usage information (features used, interactions with our Service)
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• Process donations and payments
• Facilitate text-to-give transactions
• Provide receipts and donation history
• Communicate with you about your donations and account
• Send confirmation messages and donation acknowledgments
• Respond to your inquiries and support requests
• Improve and optimize our Service
• Comply with legal obligations
• Prevent fraudulent transactions and monitor for suspicious activity
• Provide churches and organizations with donation analytics and reports

Sharing Your Information

We may share your information with:

• Churches and Organizations: We share donation information with the churches or organizations you choose to donate to.
• Service Providers: We work with third-party service providers to perform functions on our behalf, including:
  • Payment processors (such as Stripe)
  • SMS and messaging providers (such as Twilio)
  • Cloud hosting and storage providers
  • Analytics providers
  • Customer support services
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Payment Information: We do not store credit card details or bank account information on our servers. All payment processing is handled by Stripe, a PCI-DSS compliant payment processor. When you make a donation, your payment information is sent directly to Stripe through secure connections.

SMS Messaging and Communications

By providing your mobile phone number and using our text-to-give service, you consent to receive SMS messages related to your donations, account, and the Service. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by texting "STOP" to our service number or by updating your communication preferences in your account settings.

For more information about our SMS messaging practices, please see our SMS Consent Policy.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent to our processing of your information
• Requesting a copy of your personal information
• Objecting to certain processing activities
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: